Plans that grow with your workflow
Choose the perfect plan for your business needs
Essential
Small BI operation
$ /month
or $ /year
What you get:
- Incident Volume upto 10* per month
- Change Request Hours 10* hrs
- Support Window 8x5*
- Functional Support Basic Q&A + L1
- Monthly Governance Review
- SLA Response in 2 hours*
- SLA Resolution in 16 hours*
Advance
Best for growing busniess
$ /month
or $ /year
What you get:
- Incident Volume upto 20* per month
- Change Request Hours 20* hrs
- Support Window 12x5*
- Functional Support Advanced DAX & visual help
- Proactive Monitoring Dataset/Gateway health
- Quarterly Governance Review
- SLA Response in 1 hours*
- SLA Resolution in 12 hours*
Premium
Best for large operation
$ /month
or $ /year
What you get:
- Incident Volume upto 30* per month
- Change Request Hours 30* hrs
- Support Window 16x5*
- Functional Support Complex integration/Fabric-level support
- Proactive Monitoring Automated trend detection (AI)
- Monthly + strategic session Governance Review
- SLA Response in 30 minutes*
- SLA Resolution in 8 hours*
Scope
| Feature | Essential | Advanced | Premium |
|---|---|---|---|
| Knowledge Base & Documentation | ✔ | ✔ | ✔ |
| User Onboarding / Training | – | ✔ | ✔ |
| Escalation Management | ✔ | ✔ | ✔ |
| Reporting & Insights | ✔ | ✔ | ✔ |
| Governance & Security | – | - | ✔ |
Essential
Perfect for small datasets
$ /month
or $ /year
What you get:
- Monitoring Coverage up to 25* pipeline/Jobs 1 pipeline ≤ 10* nodes
- Basic alerts for job failures
- Incident Resolution Restart + manual fix
- Daily reporting
- Governance & Advisory Runbook + basic report
- SLA Response in 6 hours*
- SLA Resolution in 16 hours*
Advanced
For growing data teams
$ /month
or $ /year
What you get:
- Monitoring Coverage up to 50* pipeline/Jobs 1 pipeline ≤ 10* nodes
- Real‑time alerts + SLA routing alerts for Job Failure
- Incident Resolution Full root‑cause analysis & fix
- Daily + monthly reporting
- Governance & Advisory Monthly review session
- Performance Tuning Pipeline & runtime optimization
- SLA Response in 4 hours*
- SLA Resolution in 12 hours*
Premium
For large scale operations
$ /month
or $ /year
What you get:
- Monitoring Coverage up to 75* pipeline/Jobs 1 pipeline ≤ 10* nodes
- AI‑based anomaly alerts for Job Failure
- Incident Resolution Automated remediation framework
- Daily + monthly + quarterly reporting
- Governance & Advisory Monthly review session
- Performance Tuning Pipeline & runtime optimization
- SLA Response in 2 hours*
- SLA Resolution in 8 hours*
Scope
| Feature | Essential | Advanced | Premium |
|---|---|---|---|
| Azure Data Factory Monitoring | ✔ | ✔ | ✔ |
| Performance Tuning | - | ✔ | ✔ |
| Databricks Job Monitoring | ✔ | ✔ | ✔ |
| Automated Alerts & Dashboards | ✔ | ✔ | ✔ |
| Incident Response & Restart | ✔ | ✔ | ✔ |
| Root Cause Analysis | – | ✔ | ✔ |
| Performance Optimization | – | ✔ | ✔ |
| Cost & Runtime Advisory | – | ✔ | ✔ |
| 24x7 Monitoring | ✔ | ✔ | ✔ |
| SLA Resolution (Critical) | ✔ | ✔ | ✔ |
| Monthly Review Meetings | – | ✔ | ✔ |
| Predictive/AI-based Monitoring | – | – | ✔ |
| Governance & Security Audits | – | ✔ | ✔ |
| SLA Response (Critical) | ✔ | ✔ | ✔ |
Essential
For individual users
$ /month
or $ /year
What you get:
- Reports/Dashboards Covered upto 15* per month
- Incidents upto 10* per month
- Change Request 8 Hours*
- Service Window 8x5*
- User Enablement Basic Helpdesk
- Governance & Review monthly
- SLA Response in 2 hours*
- SLA Resolution in 8 hours*
Advanced
For small teams
$ /month
or $ /year
What you get:
- Reports/Dashboards Covered upto 20* per month
- Incidents upto 20* per month
- Change Request 15 Hours*
- Service Window 12x5*
- User Enablement Adoption review quarterly
- Governance & Review Quarterly
- SLA Response in 1 hours*
- SLA Resolution in 4 hours*
Premium
For large organizations
$ /month
or $ /year
What you get:
- Reports/Dashboards Covered upto 25* per month
- Incidents upto 30* per month
- Change Request 25 Hours*
- Service Window 16x5*
- User Enablement Monthly training + adoption dashboards
- Governance & Review Monthly + strategic KPI workshop
- SLA Response in 30 minutes*
- SLA Resolution in 2 hours*
Scope
| Feature | Essential | Advanced | Premium |
|---|---|---|---|
| Knowledge Base & Documentation | ✔ | ✔ | ✔ |
| Performance Optimization | - | ✔ | ✔ |
| Security & Compliance Review | - | - | ✔ |
| Data Gateway Management | ✔ | ✔ | ✔ |
| Change & Release Management | - | - | ✔ |
| User Onboarding & Access | ✔ | ✔ | ✔ |