Predicta Analytics
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Why BI Helpdesk Support Matters?

Modern BI platforms don’t stop at deployment — users need continuous support to maximize value. From quick fixes to functional guidance, Predicta Analytics provides a reliable safety net for your data & reporting ecosystem.
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Faster Resolution

Dedicated support for incidents, issues & queries.
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Consistent Reporting

Ensure your BI dashboards and reports run without disruption.
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User Empowerment

Assistance with functional queries, report navigation, and adhoc requests.
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Business Continuity

BAU (Business-as-Usual) activities managed seamlessly in the background.
Scope of BI Helpdesk & BAU Services

End-to-End BI Helpdesk & BAU Services

Our Helpdesk covers the full Azure BI & Microsoft Analytics stack:
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    Incident & Issue Management

    - Ticket-based resolution support.
    - User access, permissions, and login assistance.
    - Troubleshooting report/dashboard errors.

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    User Support & Functional Queries

    - Guidance on using Power BI dashboards and reports.
    - Help with ad-hoc requests, calculations, and filters.
    - Creating knowledgebase/guides for business users.

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    BAU (Business-As-Usual) Operations

    - Routine data checks and reconciliations.
    - Change incorporation in existing reports (e.g., new KPIs, attributes).
    - Report distribution scheduling and updates.

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    Enhancements & Continuous Improvement

    - Minor enhancements in reports and dashboards.
    - Monitoring performance issues in Power BI Service.
    - Recommendations for adoption of new Microsoft BI features.

Plans that grow with your workflow

Choose the perfect plan for your business needs

Save 20% on yearly plans

Essential

Small BI operation

$ /month

or $ /year

What you get:

  • Incident Volume upto 10* per month
  • Change Request Hours 10* hrs
  • Support Window 8x5*
  • Functional Support Basic Q&A + L1
  • Monthly Governance Review
  • SLA Response in 2 hours*
  • SLA Resolution in 16 hours*

Advanced

Best for growing busniess

$ /month

or $ /year

What you get:

  • Incident Volume upto 20* per month
  • Change Request Hours 20* hrs
  • Support Window 12x5*
  • Functional Support Advanced DAX & visual help
  • Proactive Monitoring Dataset/Gateway health
  • Quarterly Governance Review
  • SLA Response in 1 hours*
  • SLA Resolution in 12 hours*
Most Popular

Premium

Best for large operation

$ /month

or $ /year

What you get:

  • Incident Volume upto 30* per month
  • Change Request Hours 30* hrs
  • Support Window 16x5*
  • Functional Support Complex integration/Fabric-level support
  • Proactive Monitoring Automated trend detection (AI)
  • Monthly + strategic session Governance Review
  • SLA Response in 30 minutes*
  • SLA Resolution in 8 hours*
Need a bespoke solution? Talk to the team for a tailored plan. *Conditions apply to all plans. Contact sales

Scope

Feature Essential Advanced Premium
Knowledge Base & Documentation✔✔✔
User Onboarding / Training–✔✔
Escalation Management✔✔✔
Reporting & Insights✔✔✔
Governance & Security–-✔

Benefits to Your Business

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Assured Continuity

Your BI users always have help on demand.
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Improved Productivity

Less downtime on reporting = faster decisions.
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Strong Governance

Streamlined access and issue management.
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Ongoing Enhancement

 Reports and dashboards evolve with your business.

Our Support Plans

  1. 01 Log & Categorize

    Users raise a support request or incident through the helpdesk portal or email. Each ticket is categorized by type, priority, and impact for efficient handling.

  2. 02 Triage & Assign

    Predicta’s BI support team reviews the ticket, validates details, and assigns it to the appropriate technical specialist based on SLA and complexity.

  3. 03 Analyze & Resolve

    Conduct root cause analysis and implement fixes or enhancements for Power BI datasets, reports, and dashboards to ensure service continuity.

  4. 04 Validate & Close

    Solutions are validated through user confirmation and testing. The ticket is closed with detailed resolution notes and preventive recommendations.

  5. 05 Report & Improve

    Generate monthly SLA reports and trend analyses to identify recurring issues, improve turnaround times, and enhance ongoing BAU operations.