Predicta Analytics
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Why BI Helpdesk Support Matters?

Modern BI platforms don’t stop at deployment — users need continuous support to maximize value. From quick fixes to functional guidance, Predicta Analytics provides a reliable safety net for your data & reporting ecosystem.
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Faster Resolution

Dedicated support for incidents, issues & queries.
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Consistent Reporting

Ensure your BI dashboards and reports run without disruption.
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User Empowerment

Assistance with functional queries, report navigation, and adhoc requests.
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Business Continuity

BAU (Business-as-Usual) activities managed seamlessly in the background.
Scope of BI Helpdesk & BAU Services

End-to-End BI Helpdesk & BAU Services

Our Helpdesk covers the full Azure BI & Microsoft Analytics stack:
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    Incident & Issue Management

    - Ticket-based resolution support.
    - User access, permissions, and login assistance.
    - Troubleshooting report/dashboard errors.

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    User Support & Functional Queries

    - Guidance on using Power BI dashboards and reports.
    - Help with ad-hoc requests, calculations, and filters.
    - Creating knowledgebase/guides for business users.

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    BAU (Business-As-Usual) Operations

    - Routine data checks and reconciliations.
    - Change incorporation in existing reports (e.g., new KPIs, attributes).
    - Report distribution scheduling and updates.

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    Enhancements & Continuous Improvement

    - Minor enhancements in reports and dashboards.
    - Monitoring performance issues in Power BI Service.
    - Recommendations for adoption of new Microsoft BI features.

Plans that grow with your workflow

Choose the perfect plan for your business needs

Save 20% on yearly plans

Essential

Best for personal use

$ /month

or $ /year

What you get:

  • Incident Volume upto 40 per month
  • Service Requests upto 20 per month
  • Change Request Hours 10 hrs
  • Support Window 8x5
  • Functional Support Basic Q&A + L1
  • Monthly Governance Review

Advanced

Best for growing teams

$ /month

or $ /year

What you get:

  • Incident Volume upto 75 per month
  • Service Requests upto 40 per month
  • Change Request Hours 25 hrs
  • Support Window 12x5
  • Functional Support Advanced DAX & visual help
  • Proactive Monitoring Dataset/Gateway health
  • Quarterly Governance Review
Most Popular

Premium

Best for large teams

$ /month

or $ /year

What you get:

  • Incident Volume upto 150 per month
  • Service Requests upto 80 per month
  • Change Request Hours 50 hrs
  • Support Window 24x7
  • Functional Support Complex integration/Fabric-level support
  • Proactive Monitoring Automated trend detection (AI)
  • Monthly + strategic session Governance Review

Enterprise

Best for enterprises

Custom

What you get:

  • Incident Volume unlimited
  • Service Requests unlimited
  • Change Request unlimited
  • Support Window 24x7
  • Functional Support Complex integration/Fabric-level support
  • Proactive Monitoring Automated trend detection (AI)
  • Monthly + strategic session Governance Review

Scope

Feature Essential Advanced Premium Custom
Knowledge Base & Documentation✔✔✔✔
User Onboarding / Training–✔✔✔
Escalation Management✔✔✔✔
Reporting & Insights✔✔✔✔
Governance & Security–✔✔✔

Benefits to Your Business

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Assured Continuity

Your BI users always have help on demand.
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Improved Productivity

Less downtime on reporting = faster decisions.
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Strong Governance

Streamlined access and issue management.
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Ongoing Enhancement

 Reports and dashboards evolve with your business.

Our Service Packages

Standard Helpdesk Plan – “Essential Support”

For organizations looking for core ticket-based BI support.

  • Business hours support (5×8)
  • Ticket logging and triage via Helpdesk portal/email
  • Incident resolution (standard SLAs)
  • Monthly helpdesk activity report
  • Functional Support Basic Q&A + L1
  • Monthly Governance Review

Advanced Helpdesk Plan – “Extended BAU Support” (Most Popular)

For organizations with active BI usage and frequent user/BAU requests.

  • Extended support hours (12×5)
  • Ticket resolution + root cause analysis
  • Functional support for report/dashboard queries
  • BAU operational support (routine checks, reconciliations)
  • Access/change management
  • Monthly review meeting with key stakeholders

Premium Helpdesk Plan – “Enterprise Service Desk”

Designed for enterprises needing comprehensive BAU + ongoing improvements.

  • 24×7 support available (custom SLA)
  • Multi-channel support (portal, email, chat, phone)
  • Proactive problem management & escalation handling
  • BAU service ownership (regular report updates/customizations)
  • Minor enhancements & performance optimization

Our Support Plans

  1. Intake 1

    Log an Issue/Request via portal or email.

  2. Triage & Assign 2

    Triage & Assignment by Predicta support team.

  3. Resolve or Escalate 3

    Resolution or Escalation (with defined SLAs).

  4. Close & Feedback 4

    Closure & Feedback to ensure satisfaction.

  5. Report & Review 5

    Periodic Reports & Reviews to Track Progress.